Privacy Policy for Bluestone Builders
At Bluestone Builders, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you interact with our online platform, engage with our services, or contact us. We adhere to the principles of the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Information We Collect
We collect various types of information to provide and improve our residential construction, commercial building, renovations and extensions, civil infrastructure development, project management, and heritage restoration services. This may include:
- Personal Identifiable Information (PII): This includes details such as your name, email address, phone number, physical address, and any other information you voluntarily provide to us when you request a quote, submit an inquiry, or engage our services.
- Project-Related Information: Details pertaining to your construction or renovation project, including specifications, spatial preferences, budgetary information, and any designs or plans you share with us.
- Technical Data: This includes information collected automatically when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, and pages viewed. This data helps us understand how our platform is used and improve its functionality.
- Communication Data: Records of your communications with us, including emails and telephone calls, to help us manage inquiries and service requests.
2. How We Collect Information
We collect information through various methods, including:
- Direct Interactions: When you contact us via phone, email (info@bluestonebuilders.com.au), or through forms on our online platform, to inquire about our services or request information.
- Automated Technologies: As you navigate and interact with our online platform, we may use cookies and similar tracking technologies to collect technical data.
- Third Parties: From time to time, we may receive information about you from third parties, such as public databases or business partners, strictly in accordance with applicable privacy laws.
3. How We Use Your Information
The information we collect is used for the following purposes:
- Providing Services: To deliver our residential construction, commercial building, renovation, extension, civil infrastructure, project management, and heritage restoration services, including project planning, execution, and communication.
- Communication: To respond to your inquiries, provide quotes, and send you updates or information related to your project or our services.
- Improving Our Platform and Services: To analyse user behavior on our online platform, troubleshoot issues, and enhance the quality and range of our offerings.
- Compliance and Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements.
- Marketing and Promotions: With your consent, we may use your information to send you promotional materials about our services that we believe may be of interest to you. You can opt-out of these communications at any time.
4. Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: To trusted third-party service providers who assist us in operating our business and delivering services, such as IT support, project collaborators, and administrative services. These parties are contractually obligated to protect your information and only use it for the purposes for which it was provided.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We employ reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian privacy laws, you have certain rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information we hold about you.
- Complaint: You have the right to make a complaint if you believe we have breached your privacy rights.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our online platform may use "cookies" to enhance your experience. Cookies are small files placed on your device's hard drive by a web server. They help us analyse web traffic or inform you when you visit a particular site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the online platform.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Bluestone Builders
2847 Macquarie Street, Suite 3A
Sydney, New South Wales,
2000